Indicator engine
One definition per KPI that every product reads from. N-V7-16 R-D4-01 R-D4-02 R-D4-03 CORE-CALC-004 CORE-REQ-015 CORE-CALC-001
| Indicator | Direction | Frequency | Aggregation | Latest value | Achievement | Quality | Consumers |
|---|---|---|---|---|---|---|---|
Transaction completion timeKPI-OPS-012 · Owner: Digital Transformation department | Lower is better | Monthly | Average | Performance · Strategy | |||
Beneficiary satisfaction rateKPI-CX-004 · Owner: Beneficiary Experience department | Higher is better | Quarterly | Weighted average | Beneficiary experience · Excellence | |||
Composite digital maturity indexKPI-DT-001 · Derived from 6 indicators | Higher is better | Semi-annual | Weighting | Strategy | |||
Localization rate in leadership rolesKPI-HR-009 · Owner: Human Resources | Target range | Quarterly | Latest value | Talent · Sustainability |
Transaction completion time
Transaction Completion Time ·
KPI-OPS-012 · Definition fingerprint fp:9c21…e04ActualTargetBaseline
MonthlySeptember: value not entered yet · Missing-value policy: «» N-D4-02
· Actual
Value transparency
- Definition
- Average business days from receipt to closure
- Source
- Correspondence · Automated integration
- Period
- 1 – 31 August 2026
- Sample
- 4,812 transactions
- Last updated
- 2026-09-01 03:00
- Quality
- Approved · Mona Al-Dosari
- Formula
- Version 3
Target ·
Graduated target across the year
Completion rate
KPI definition in the engine
Color thresholds
On track
Achievement 90% or more
Needs attention
From 70% to under 90% · a tolerance range of ±3 points doesn’t change the color
Off track
Below 70% · alert to the owner and their manager
Engine configuration per KPI
Value quality and approval · Formula, aggregation and weights by version · Targets by period and unit
New KPIs in setup
Drafts and submitted for review · from “New KPI”
| Indicator | Unit and direction | Baseline | Status | Last updated |
|---|