Trust center and platform access log
Evidence of how your data is protected, and a log of every access to it by the platform operations team. G-V4-03 G-V4-06 N-V13-20
Your data locationRiyadh — the Kingdom
EncryptionSeparate key
Last restore test
Availability (90 days)Not calculated
Platform operations team access to your data
Every session has a justification linked to a ticket, a scope and a duration · you are notified when it opens
| When | of | Why | Scope | What happened | Closure |
|---|
A log that cannot be edited or hidden, stored outside your database
Whole-database export requests
Bulk export of your entity’s database is blocked by default and happens only with your approval
REQ-0034 · Full export pack at your request
Completed · Secure time-limited link for the account owner · SHA-256 fingerprint attached
No pending requests
—Any bulk export request comes to you for approval before it runs
Tests and incidents
- Last penetration test
- · Independent party · no open critical vulnerabilities
- Disclosed incidents (last 12 months)
- One incident · partial notification outage of 41 minutes — no data affected
- Last disaster-recovery drill
- 14 March 2026 · Successful · 11 minutes of data loss
- Incident notification
- Your security officer and the account owner are notified
Controls document
Version 2.1 · in effect from 29/08/2026
Describes when the platform operations team may access your data and under what controls: a personal identity, a session with a defined duration and scope, a justification linked to a ticket, a log that cannot be edited, and a notification to you. It also describes your rights: review, objection, the periodic report and incident notification.
This page is not a claim of compliance with or certification to any standard, evidence is provided to the auditor as is.
Related links
Action log for this screen
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